1. Why are the rooms not loading?

If the interiors aren't visible or load slowly, it's usually related to your internet connection. Try removing the app and reinstalling it from the App Store (↓Download the latest app version↓). Use the same login credentials and restore your purchase. Requires iOS 16.1 or later.

2. Why can't I access my premium subscription after an update?

For some reason, the app doesn't recognize that you have an active subscription. But it's usually easy to resolve: Open the InsituArtRoom app, tap the three dots in the upper right corner, then select “Premium subscription” and restore your purchase. This doesn't initiate a new payment.

When uploading your image, you'll be prompted to specify the artwork's size (in centimeters or inches) or choose “no size,” enabling manual adjustment by pinching the artwork with two fingers. When specifying the size, only the width is required, the height adjusts automatically (Aspect Ratio). To revisit these options, just double-click on the artwork. Additionally, you can use this menu to rotate the artwork.

Yes, you can. When uploading your image, you'll be prompted to specify the artwork's size (in centimeters or inches). Only the width is required, the height adjusts automatically (Aspect Ratio). To revisit these options, double-tap on the artwork. For manual adjustments, double-click on the artwork, choose “no size,” and adjust with your fingers.

It's important to take a good photo of your artwork with a quality mobile camera in proper lighting. Also, use rooms that match the size of your artwork, as the mockup loses resolution when zoomed in excessively. During the mockup creation process, pixelation may occur temporarily within the app when changing rooms or adjusting artwork size multiple times. However, once saved, the mockup will be of high quality. For optimal results, limit uploaded image width to a maximum of 600px.

Access is required to upload your artworks and to save your mockups to your phone's “photo album” If not accepted initially, enable it later in Mobile Settings -> Applications -> InsituArtRoom -> Allow photos.

iOS to iOS: Use the same Apple ID on your new phone. Download the app and select "Restore Purchase” in the settings under “Premium Subscription.”
iOS to Android: Download the app on your new Android phone without initiating the premium subscription payment. Email your App Store receipt to info@insituartroom.com We'll activate your premium subscription on your Android device until the paid period with App Store ends. Cancel the App Store subscription. After the App Store subscription expires, you can proceed to pay for the premium subscription on your Android device through the Google Play Store.
Android to iOS: Download the app on your new iPhone without initiating the premium subscription payment. Email your Google Play Store receipt to info@insituartroom.com We'll activate your premium subscription on your iPhone until the paid period with Google Play Store ends. Cancel the Google Play Store subscription. After the Google Play Store subscription expires, you can proceed to pay for the premium subscription on your iPhone through the App Store.

It helps maintain access to a subscription during phone upgrades, app reinstallation, or scenarios where the app doesn't immediately recognize the subscription. No new transactions will be initiated; it only applies to existing subscriptions.

The app is compatible with both Android and iOS devices; however, the premium subscription is exclusive to devices operating on the same system—either iOS or Android. Additionally, the app is accessible only on devices connected to the App Store account (for iOS) or the Google Play Store account (for Android) where the subscription was originally made. In simpler terms, premium features are available only on devices with the same operating system and associated with the same Apple ID or Google Account.

It's probably because you have too many applications running simultaneously. Close all open applications before using InsituArtRoom.

Sign in on the web app with the same email or phone number that you used when you first downloaded the app and subscribed to the premium version. If you've subscribed to the premium version without providing an email or phone number, you won't be able to use the web app until you link a phone number or email to your subscription. Follow these steps: Click on the three dots, select “Premium Subscription”, click on the three dots again, choose “Identification”, and then “Sign Out.” Repeat these steps. In the final step, select “Create an account.” To associate your new account with the premium subscription, you may need to “Restore Purchase.” This process does not initiate any new payment.

Certainly! Feel free to utilize the mockups on third-party websites, social media platforms, and your personal website. However, please ensure that the featured rooms contain your artwork exclusively. While tagging or mentioning us is not obligatory, we greatly appreciate it. Plus, doing so increases your chances of being featured on our Instagram account.

You can find some tutorials in our Instagram reels, but most of our video tutorials are on YouTube: https://www.youtube.com/@insituartroom

Cancel the subscription at least 24 hours before a new monthly payment is due: https://support.apple.com/en-us/HT202039

If you have any other questions that you haven't found answers to on our frequently asked questions page, please contact our support at info@insituartroom.com, and we'll assist you!