iOS
1. Why are the rooms not loading?
If the interiors aren't visible or load slowly, it's usually related to your internet connection. Try removing the app and reinstalling it from the App Store (↓
Download the latest app version↓). Use the same login credentials and restore your purchase. Requires iOS 16.1 or later.
2. Why can't I access my premium subscription after an update?
For some reason, the app doesn't recognize that you have an active subscription. But it's usually easy to resolve: Open the InsituArtRoom app, tap the three dots in the upper right corner, then select “Premium subscription” and restore your purchase. This doesn't initiate a new payment.
3. How do I resize my uploaded artwork?
When uploading your image, you'll be prompted to specify the artwork's size (in centimeters or inches) or choose “no size,” enabling manual adjustment by pinching the artwork with two fingers. When specifying the size, only the width is required, the height adjusts automatically (Aspect Ratio). To revisit these options, just double-click on the artwork. Additionally, you can use this menu to rotate the artwork.
4. Can I resize my artwork in proportion to the wall?
Yes, you can. When uploading your image, you'll be prompted to specify the artwork's size (in centimeters or inches). Only the width is required, the height adjusts automatically (Aspect Ratio). To revisit these options, double-tap on the artwork. For manual adjustments, double-click on the artwork, choose “no size,” and adjust with your fingers.
5. Why is my artwork the wrong size in proportion to the wall?
Keep in mind that if you resize the image using your fingers, the software won't accurately calculate its size in centimeters or inches.
6. Why does my artwork look pixelated?
It's important to take a good photo of your artwork with a quality mobile camera in proper lighting. Also, use rooms that match the size of your artwork, as the mockup loses resolution when zoomed in excessively. During the mockup creation process, pixelation may occur temporarily within the app when changing rooms or adjusting artwork size multiple times. However, once saved, the mockup will be of high quality. For optimal results, limit uploaded image width to a maximum of 600px.
7. Why do I need to allow access to my camera and photos?
Access is required to upload your artworks and to save your mockups to your phone's “photo album” If not accepted initially, enable it later in Mobile Settings -> Applications -> InsituArtRoom -> Allow photos.
8. How do I access my premium subscription when changing my phone?
iOS to iOS: Use the same Apple ID on your new phone. Download the app and select "Restore Purchase” in the settings under “Premium Subscription.”
iOS to Android: Download the app on your new Android phone without initiating the premium subscription payment. Email your App Store receipt to info@insituartroom.com We'll activate your premium subscription on your Android device until the paid period with App Store ends. Cancel the App Store subscription. After the App Store subscription expires, you can proceed to pay for the premium subscription on your Android device through the Google Play Store.
Android to iOS: Download the app on your new iPhone without initiating the premium subscription payment. Email your Google Play Store receipt to info@insituartroom.com We'll activate your premium subscription on your iPhone until the paid period with Google Play Store ends. Cancel the Google Play Store subscription. After the Google Play Store subscription expires, you can proceed to pay for the premium subscription on your iPhone through the App Store.
9. What does “Restore Purchase” mean?
It helps maintain access to a subscription during phone upgrades, app reinstallation, or scenarios where the app doesn't immediately recognize the subscription. No new transactions will be initiated; it only applies to existing subscriptions.
10. Why can't I access my premium subscription on all my devices?
The app is compatible with both Android and iOS devices; however, the premium subscription is exclusive to devices operating on the same system—either iOS or Android. Additionally, the app is accessible only on devices connected to the App Store account (for iOS) or the Google Play Store account (for Android) where the subscription was originally made. In simpler terms, premium features are available only on devices with the same operating system and associated with the same Apple ID or Google Account.
11. Why is the app slow or crashing?
It's probably because you have too many applications running simultaneously. Close all open applications before using InsituArtRoom.
12. How can I use my premium subscription with the InsituArtRoom Web app?
Sign in on the web app with the same email or phone number that you used when you first downloaded the app and subscribed to the premium version. If you've subscribed to the premium version without providing an email or phone number, you won't be able to use the web app until you link a phone number or email to your subscription. Follow these steps: Click on the three dots, select “Premium Subscription”, click on the three dots again, choose “Identification”, and then “Sign Out.” Repeat these steps. In the final step, select “Create an account.” To associate your new account with the premium subscription, you may need to “Restore Purchase.” This process does not initiate any new payment.
13. Can I showcase the mockups on external websites and social media?
Certainly! Feel free to utilize the mockups on third-party websites, social media platforms, and your personal website. However, please ensure that the featured rooms contain your artwork exclusively. While tagging or mentioning us is not obligatory, we greatly appreciate it. Plus, doing so increases your chances of being featured on our Instagram account.
14. How can I get the receipts for my subscription?
The receipts for the subscription are managed directly by Google Play. To obtain them, please follow these steps:
- Open the App Store app on your device.
- Tap on your profile icon in the top right corner.
- Select "Purchased" or "Subscriptions" (depending on your iOS version).
- Find the Insitu Art Room subscription and tap on it.
- Tap on "Receipt" or "Billing history" to view and download your receipts.
15. How do I change how I sign in and still use my premium subscription?
- Open the InsituArtRoom app.
- Tap the three dots in the upper right corner.
- Select “Premium Subscription".
- Tap the three dots again.
- Sign out and sign in again with your new email.
- Tap the three dots.
- Select “Premium Subscription.”.
- Tap “Restore purchase.”
16. Where can I find tutorials?
17. How do I stop my subscription from renewing?
Contact Support
If you have any other questions that you haven't found answers to on our frequently asked questions page, please contact our support at info@insituartroom.com, and we'll assist you!