Frequently Asked Questions

For some reason, the app doesn't recognize that you have an active subscription. But it's usually easy to resolve: Open the InsituArtRoom app, tap the three dots in the upper right corner, then select Premium subscription and restore your purchase.

This doesn't initiate a new payment.

When uploading your image, you'll be prompted to specify the artwork's size in centimeters or inches, or choose “no size,” enabling manual adjustment by pinching the artwork with two fingers.

When specifying the size, only the width is required. The height adjusts automatically according to the aspect ratio.

To revisit these options, double-tap the artwork. You can also use this menu to rotate the artwork.

Yes. When uploading your image, you'll be prompted to specify the artwork's size in centimeters or inches.

Only the width is required. The height adjusts automatically according to the aspect ratio.

To revisit these options, double-tap the artwork. For manual adjustments, choose “no size” and adjust the artwork with your fingers.

Keep in mind that if you resize the image using your fingers, the software won't accurately calculate its size in centimeters or inches.

Access is required to save your mockups to your phone's photo library.

If you did not accept the permission initially, you can enable it later in your iPhone or iPad settings under InsituArtRoom permissions.

iOS to iOS
Use the same Apple ID on your new phone. Download the app and select “Restore Purchase” in the settings under “Premium Subscription.”

iOS to Android
Download the app on your new Android phone without initiating the Premium subscription payment. Email your App Store receipt to info@insituartroom.com . We'll activate your Premium subscription on your Android device until the paid period with the App Store ends.

Cancel the App Store subscription. After it expires, you can subscribe to Premium on your Android device through Google Play.

Android to iOS
Download the app on your new iPhone without initiating the Premium subscription payment. Email your Google Play receipt to info@insituartroom.com . We'll activate your Premium subscription on your iPhone until the paid period with Google Play ends.

Cancel the Google Play subscription. After it expires, you can subscribe to Premium on your iPhone through the App Store.

It helps maintain access to a subscription during phone upgrades, app reinstallation, or situations where the app doesn't immediately recognize the subscription.

No new transaction will be initiated. It only applies to existing subscriptions.

The app is compatible with both Android and iOS devices. However, a subscription purchased through an app store is associated with that platform and the account used for the purchase.

Premium access purchased through Apple can therefore be restored on compatible iOS devices using the same Apple ID.

You can use the same InsituArtRoom account on both the mobile app and the web app.

Open Premium subscription in the mobile app, then tap the three-dot menu in the upper-right corner to view your account information.

If your account already has an email address, phone number, or Google account linked to it, use the same sign-in method on the web app.

If you are using InsituArtRoom anonymously, select Sign in with Google from this menu first. This links your current InsituArtRoom account to your Google account and allows you to use the same account and Premium access on the web.

Then open insituartroom.com and sign in with the same account.

Certainly. Feel free to use the mockups on third-party websites, social media platforms, and your personal website.

Please ensure that the featured rooms contain your artwork exclusively.

Tagging or mentioning us is not obligatory, but we greatly appreciate it. Doing so also increases your chances of being featured on our Instagram account.

Receipts for your subscription are managed directly by Apple.

To view your subscription information:

1. Open Settings on your iPhone or iPad.
2. Tap your name / Apple Account.
3. Tap “Subscriptions.”
4. Find and select InsituArtRoom.

Your Apple purchase history and receipts are also available through your Apple Account.

When you publish an artwork in the InsituArtRoom Marketplace, we may enhance its description to help your artwork get discovered by more potential buyers.

Our goal is to help you sell your work as quickly as possible. A clear, detailed and search-friendly description can improve how your artwork is understood and discovered through search engines.

To create the enhanced description, we use the information you provide about your artwork, such as its technique, dimensions, materials, subject, style and other details.

The more information you provide, the better we can describe and promote your artwork.

Your original information is not lost. We simply use it to create a more complete description designed to give your artwork greater visibility online.

You can find some tutorials in our Instagram Reels, but most of our video tutorials are available on YouTube.

InsituArtRoom on YouTube

Cancel the subscription at least 24 hours before a new payment is due.

Apple subscription cancellation instructions