Frequently Asked Questions

 
Android
1. Why can't I access my premium subscription after an update?
For some reason, the app doesn't recognize that you have an active subscription. But it's usually easy to resolve: Open the InsituArtRoom app, tap the three dots in the upper right corner, then select “Premium subscription” and restore your purchase. This doesn't initiate a new payment.

2. How do I resize my uploaded artwork?
When uploading your image, you'll be prompted to specify the artwork's size (in centimeters or inches) or choose “no size,” enabling manual adjustment by pinching the artwork with two fingers. When specifying the size, only the width is required, the height adjusts automatically (Aspect Ratio). To revisit these options, just double-click on the artwork. Additionally, you can use this menu to rotate the artwork.

3. Where is the mockup saved?
Usually in Gallery/albums/InsituArtRoom.

4. Can I resize my artwork in proportion to the wall?
Yes, you can. When uploading your image, you'll be prompted to specify the artwork's size (in centimeters or inches). Only the width is required, the height adjusts automatically (Aspect Ratio). To revisit these options, double-tap on the artwork. For manual adjustments, double-click on the artwork, choose “no size,” and adjust with your fingers.

5. Why does my artwork look pixelated?
It's important to take a good photo of your artwork with a quality mobile camera in proper lighting. Also, use rooms that match the size of your artwork, as the mockup loses resolution when zoomed in excessively. During the mockup creation process, pixelation/lines may occur temporarily within the app when changing rooms or adjusting artwork size multiple times. For optimal results, limit uploaded image width to a maximum of 600px. You can resize the image directly in your mobile's image gallery editor.

6. Why do I need to allow access to photos, media, and files?
To be able to take photos through the app and to be able to save the created mockup to "Pictures" on your phone, it is necessary to accept the following permission that shows as a pop up: "Allow InsituArtRoom to access photos, media, and files on your device?". If you did not accept the permissions, you can allow it later in Mobile Settings -> Apps -> InsituArtRoom -> Permissions -> Allow Storage

7. Upgrade to a new phone
Android to Android, just you need to restore the purchase on your new phone.
Android to iOS, you need to get a new subscription on Apple Store. Send us your receipt from Google Play (a screenshot will do) we will be activated your subscription until it expires on Google Play info@insituartroom.com. Don't forget to cancel your old subscription!
iOS to Android, you need to get a new subscription on Google Play. Send us your receipt from Apple Store (a screenshot will do) we will be activated your subscription until it expires on Apple Store info@insituartroom.com. Don't forget to cancel your old subscription!

8. What does restore purchase mean?
It helps maintain access to a subscription during phone upgrades, app reinstallation, or scenarios where the app doesn't immediately recognize the subscription. No new transactions will be initiated; it only applies to existing subscriptions.

9. Why can't I access my premium subscription?
The app works on android phones and android tablets. However, the premium subscription will only work on devices with the same operating system that is connected to the "Google play" account where you subscribed to the app's premium package. That is, the app will only work on your own devices that share the same operative system and the same Google Play account.

10. How can I use my premium subscription with the InsituArtRoom Web app?
Sign in on the web app with the same email or phone number that you used when you first downloaded the app and subscribed to the premium version. If you've subscribed to the premium version without providing an email or phone number, you won't be able to use the web app until you link a phone number or email to your subscription. Follow these steps: Click on the three dots, select “Premium Subscription”, click on the three dots again, choose “Identification”, and then “Sign Out.” Repeat these steps. In the final step, select “Create an account.” To associate your new account with the premium subscription, you may need to “Restore Purchase.” This process does not initiate any new payment.

11. Can I showcase the mockups on external websites and social media?
Certainly! Feel free to utilize the mockups on third-party websites, social media platforms, and your personal website. However, please ensure that the featured rooms contain your artwork exclusively. While tagging or mentioning us is not obligatory, we greatly appreciate it. Plus, doing so increases your chances of being featured on our Instagram account.

12. The app doesn't work, screen is blank
  1. Go to "settings" on your phone.
  2. Go to "applications".
  3. Look for "Insitu Art Room app"
  4. Open "storage".
  5. Delete "caché" and "data".
  6. Uninstall de app from this place (settings).
  7. Download the app from here: https://play.google.com/store/apps/details?id=com.nancymaj.Insitu
  8. Log in as usual with your e-mail that you used to buy premium.
  9. If there are any problems at this point, try to "restore purchase".
    13. How do I change how I sign in and still use my premium subscription?
    1. Open the InsituArtRoom app.
    2. Press the three dots in the upper right corner.
    3. Press "Premium Subscription".
    4. Press the three dots in the upper right corner.
    5. Sign out and sign in again with your new email.
    6. Press the three dots in the upper right corner.
    7. Press "Premium Subscription".
    8. Press "Restore purchase".

    14. Where can I find tutorials?
    You can find some tutorials in our Instagram reels, but most of our video tutorials are on YouTube: https://www.youtube.com/@insituartroom

    15. How do I stop my subscription from renewing?
    Cancel the subscription at least 24 hours before a new monthly payment is due: https://support.google.com/googleplay/answer/7018481


    Contact support
    If you have any other questions that you haven't found answers to on our frequently asked questions page, please contact our support at info@insituartroom.com, and we'll assist you!