Frequently Asked Questions

For some reason, the app doesn't recognize that you have an active subscription. But it's usually easy to resolve: Open the InsituArtRoom app, tap the three dots in the upper right corner, then select Premium subscription and restore your purchase.

This doesn't initiate a new payment.

When uploading your image, you'll be prompted to specify the artwork's size in centimeters or inches, or choose “no size,” enabling manual adjustment by pinching the artwork with two fingers.

When specifying the size, only the width is required. The height adjusts automatically according to the aspect ratio.

To revisit these options, double-tap the artwork. You can also use this menu to rotate the artwork.

Usually in Gallery / Albums / InsituArtRoom.

Yes. When uploading your image, you'll be prompted to specify the artwork's size in centimeters or inches.

Only the width is required. The height adjusts automatically according to the aspect ratio.

To revisit these options, double-tap the artwork. For manual adjustments, choose “no size” and adjust the artwork with your fingers.

1. Open Settings → Display → Aspect ratio for apps
2. Select InsituArtRoom
3. Choose 16:9

1. Open Settings → Display → Large screens & foldables → App display mode
2. Select InsituArtRoom
3. Choose Phone-sized UI or Letterboxed

1. Open Settings → Display → App aspect ratio
2. Select InsituArtRoom
3. Choose Phone layout or Optimized

Keep in mind that if you resize the image using your fingers, the software won't accurately calculate its size in centimeters or inches.

To save the created mockup to Pictures on your phone, it is necessary to accept the permission that appears as a pop-up asking InsituArtRoom to access photos, media and files on your device.

If you did not accept the permission, you can allow it later in:

Mobile Settings → Apps → InsituArtRoom → Permissions → Allow Storage

Android to Android
Use the same Google account on your new phone and restore the purchase on your new phone.

Android to iOS
You need to get a new subscription from the Apple App Store. Send us your receipt from Google Play, a screenshot will do, and we will activate your subscription until it expires on Google Play.

Contact: info@insituartroom.com

Don't forget to cancel your old subscription.

iOS to Android
You need to get a new subscription from Google Play. Send us your receipt from the Apple App Store, a screenshot will do, and we will activate your subscription until it expires on the Apple App Store.

Contact: info@insituartroom.com

Don't forget to cancel your old subscription.

It helps maintain access to a subscription during phone upgrades, app reinstallation, or situations where the app doesn't immediately recognize the subscription.

No new transaction will be initiated. It only applies to existing subscriptions.

The app works on Android phones and Android tablets. However, the premium subscription will only work on devices connected to the same Google Play account where you subscribed to the app's Premium package.

The subscription can therefore be used on your Android devices that use the same Google Play account.

You can use the same InsituArtRoom account on both the mobile app and the web app.

Open Premium subscription in the mobile app, then tap the three-dot menu in the upper-right corner to view your account information.

If your account already has an email address, phone number, or Google account linked to it, use the same sign-in method on the web app.

If you are using InsituArtRoom anonymously, select Sign in with Google from this menu first. This links your current InsituArtRoom account to your Google account and allows you to use the same account and Premium access on the web.

Then open insituartroom.com and sign in with the same account.

Certainly. Feel free to use the mockups on third-party websites, social media platforms, and your personal website.

Please ensure that the featured rooms contain your artwork exclusively.

Tagging or mentioning us is not obligatory, but we greatly appreciate it. Doing so also increases your chances of being featured on our Instagram account.

Subscription receipts are managed directly by Google Play.

To obtain them:

1. Open the Google Play Store app on your device.
2. Tap your profile icon in the top-right corner.
3. Select “Payments & subscriptions.”
4. Tap “Subscriptions” to view your subscriptions.
5. Find your InsituArtRoom subscription and select it.
6. Open your billing or purchase history to view your transaction information.

When you publish an artwork in the InsituArtRoom Marketplace, we may enhance its description to help your artwork get discovered by more potential buyers.

Our goal is to help you sell your work as quickly as possible. A clear, detailed and search-friendly description can improve how your artwork is understood and discovered through search engines.

To create the enhanced description, we use the information you provide about your artwork, such as its technique, dimensions, materials, subject, style and other details.

The more information you provide, the better we can describe and promote your artwork.

Your original information is not lost. We simply use it to create a more complete description designed to give your artwork greater visibility online.

Google Play has suspended subscriptions in Russian territory.

More information: Google Play support

You can find some tutorials in our Instagram Reels, but most of our video tutorials are available on YouTube.

InsituArtRoom on YouTube

Cancel the subscription at least 24 hours before a new payment is due.

Google Play subscription cancellation instructions